Free Demo Version of Write it Right – Automotive Advisor Training

“WRITE IT RIGHT” FREE DEMO VERSION.

The DEMO QUIZ is designed to give you a taste of what to expect from THE FULL VERSION. The demo version has 10 randomly pulled questions from the full version.
At the end of the quiz, please fill in your name and email address so your scores can be sent to you. We find that less than 80% of the people taking the demo quiz don’t pass, which means that as a shop owner or manager, you’re leaving yourself open to customer complaints and possible fines.

2 votes, 5 avg

Write it Right Demo Test Version

Welcome to the free version of WRITE IT RIGHT. The free quiz has 10 randomly selected questions from the full version.

We challenge you take the free quiz.
We have found that only 20% pass on the first try! This means that your staff who are helping your customers more than likely couldn’t pass these 10 questions.

1 / 10

Can a licensed Smog Check station sublet Smog Check Inspections?

Yes

2 / 10

Do I need to provide a invoice on a No Charge repair?

Yes

3 / 10

When measuring the outlet temperature, where should the reading be taken at?

The Vent at the drivers side

The vent on the passenger side

The center vent

A average of all 3 vents

4 / 10

The customer drops off their vehicle after hours and use your EARLY BIRD DROP OFF.
On the early bird drop off, the customer states the water pump is leaking and request it be replaced.
Does the early bird drop off constitute authorization to perform the needed repairs?

Yes, the early bird drop off does meet the requirement's

No, the early bird drop off does not meet the requirements

5 / 10

Do you have to post labor rate per hour or have it listed on your estimate and or invoice?

Yes

6 / 10

Can I deviate from the itemized estimate/work order?

Yes, as long as it is within $10.00 of your estimate

No you can not.

7 / 10

Can I charge for shop supplies generally used in the shop?

Yes

8 / 10

Who is responsible for sublet repairs, if the service or product fails?

The place of business that performed the sublet repair

Your shop would be responsible for any item(s) being subleted.

9 / 10

When making a estimate for teardown, do you have to note the maximum time it will take to reassemble the vehicle in the event the customer doesn’t want to have the repairs performed?

Yes

10 / 10

Who is the customer when it comes to dropping off a vehicle for repairs?

The person who is on the title or registratrion

The person signing the repair order for repairs.

It doesn't matter who the owner is.

Thank you for taking the free demo version of Write it Right. To view your results, please include your name and email address so that we can forward them to your email address.

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