Automotive Advisor Training | Write it Right Automotive Service Advisor Training & Certification

FREE “WRITE IT RIGHT” DEMO VERSION.

The DEMO QUIZ is designed to give you a taste of what to expect from THE FULL VERSION. The demo version has 10 randomly pulled questions from the full version.
At the end of the quiz, please fill in your name and email address so your scores can be sent to you. We find less than 80% of the people taking the demo quiz don’t pass. Which means, as a shop owner or manager you’re leaving yourself open to customer complaints and possible fines.

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Write it Right Demo Test Version

Free test version of WRITE IT RIGHT. The free quiz has 10 randomly selected questions that are from the full version.

We challenge you take the free quiz. We have found that only 20% pass on the first try! Which means, your staff who are helping your customers more than likely couldn’t pass these 10 questions.

1 / 10

When measuring the outlet temperature, where should the reading be taken at?

The center vent

The Vent at the drivers side

The vent on the passenger side

A average of all 3 vents

2 / 10

Who is the customer when it comes to dropping off a vehicle for repairs?

The person who is on the title or registratrion

The person signing the repair order for repairs.

It doesn’t matter who the owner is.

3 / 10

Can I charge for shop supplies generally used in the shop?

Yes

4 / 10

Who is responsible for sublet repairs, if the service or product fails?

Your shop would be responsible for any item(s) being subleted.

The place of business that performed the sublet repair

5 / 10

When making a estimate for teardown, do you have to note the maximum time it will take to reassemble the vehicle in the event the customer doesn’t want to have the repairs performed?

Yes

6 / 10

Can I deviate from the itemized estimate/work order?

Yes, as long as it is within $10.00 of your estimate

No you can not.

7 / 10

Do I need to provide a invoice on a No Charge repair?

Yes

8 / 10

Do you have to post labor rate per hour or have it listed on your estimate and or invoice?

Yes

9 / 10

The customer drops off their vehicle after hours and use your EARLY BIRD DROP OFF.
On the early bird drop off, the customer states the water pump is leaking and request it be replaced.
Does the early bird drop off constitute authorization to perform the needed repairs?

No, the early bird drop off does not meet the requirements

Yes, the early bird drop off does meet the requirement’s

10 / 10

Can a licensed Smog Check station sublet Smog Check Inspections?

Yes

Thank you for taking the free demo version of Write it Right. To view your results, please include your name and email address so that we can forward them to your email address.

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Free Demo Version of Write it Right