Automotive Advisor Training | Write it Right Automotive Service Advisor Training & Certification

FREE “WRITE IT RIGHT” DEMO VERSION.

The DEMO QUIZ is designed to give you a taste of what to expect from THE FULL VERSION. The demo version has 10 randomly pulled questions from the full version.
At the end of the quiz, please fill in your name and email address so your scores can be sent to you. We find less than 80% of the people taking the demo quiz don’t pass. Which means, as a shop owner or manager you’re leaving yourself open to customer complaints and possible fines.

0 votes, 0 avg

Write it Right Demo Test Version

Free test version of WRITE IT RIGHT. The free quiz has 10 randomly selected questions that are from the full version.

We challenge you take the free quiz. We have found that only 20% pass on the first try! Which means, your staff who are helping your customers more than likely couldn’t pass these 10 questions.

1 / 10

Can I deviate from the itemized estimate/work order?

No you can not.

Yes, as long as it is within $10.00 of your estimate

2 / 10

Do you have to post labor rate per hour or have it listed on your estimate and or invoice?

Yes

3 / 10

Who is responsible for sublet repairs, if the service or product fails?

Your shop would be responsible for any item(s) being subleted.

The place of business that performed the sublet repair

4 / 10

Can a licensed Smog Check station sublet Smog Check Inspections?

Yes

5 / 10

When making a estimate for teardown, do you have to note the maximum time it will take to reassemble the vehicle in the event the customer doesn’t want to have the repairs performed?

Yes

6 / 10

The customer drops off their vehicle after hours and use your EARLY BIRD DROP OFF.
On the early bird drop off, the customer states the water pump is leaking and request it be replaced.
Does the early bird drop off constitute authorization to perform the needed repairs?

Yes, the early bird drop off does meet the requirement’s

No, the early bird drop off does not meet the requirements

7 / 10

Can I charge for shop supplies generally used in the shop?

Yes

8 / 10

Who is the customer when it comes to dropping off a vehicle for repairs?

It doesn’t matter who the owner is.

The person signing the repair order for repairs.

The person who is on the title or registratrion

9 / 10

Do I need to provide a invoice on a No Charge repair?

Yes

10 / 10

When measuring the outlet temperature, where should the reading be taken at?

The vent on the passenger side

The Vent at the drivers side

A average of all 3 vents

The center vent

Thank you for taking the free demo version of Write it Right. To view your results, please include your name and email address so that we can forward them to your email address.

NameEmailFirst NameLast Name

Your score is

Free Demo Version of Write it Right