Master the art of writing accurate, clear, and professional repair orders. Take the WRITE IT RIGHT Certification Test and prove your skills – on your schedule.

Why This Certification Matters
Poorly written repair orders cost shops time, money, and customer trust. This certification shows you know how to:

✅Communicate clearly with customers
✅Protect your shop from liability
✅Improve technician efficiency
✅Increase customer satisfaction

What You’ll Get

✅ Access to the full Write It Right Certification Test
✅ Instant results and downloadable certificate
✅ Lifetime listing in our Certified Advisor Directory
✅ FREE demo version to try before you buy

Who It’s For

This certification is perfect for:

✅New and experienced service advisors
✅Shop owners training their team
✅Automotive professionals looking to stand out

How It Works

Try the Free Demo – See what the test is like before you purchase. Less than 20% pass!
Purchase the Full Certification – When you’re ready
Take the Test Online – At your own pace
Get Certified – Download your certificate instantly

The Write-it-Right certification is designed to assist automotive service managers and shops with training their staff in accordance with the Bureau of Automotive Repairs’ “Write it Right” guidelines. The Bureau of Automotive Repairs enforces regulations regarding repairs to help protect consumers against automotive fraud and unauthorized vehicle repairs. Do your employees know the rules and regulations? We offer a solution to this problem. Our certification series ensures that every employee taking the quiz can answer all questions. Certification requires 100% completion before receiving certification. We recommend that you try the FREE DEMO version.

If you have already enrolled as a FULL MEMBER, click here to gain access to the certification.

TRY OUR FREE DEMO VERSION

The demo version offers 10 random questions FREE for anyone to take. Only 20% pass with a score of 100%. Managers, can you pass with 100%?

OWNERS/MANAGERS—Employees not following these guidelines could be costing your shop in fines that could be avoided with certified training.

AS WE SAY! – Managers, if you can’t pass the demo quiz, what makes you think your employees know the correct answers? This complete quiz covers questions in the Write It Right handbook. To pass, an employee must complete the test with a score of 100% to receive a certificate of completion.

2 votes, 5 avg

Write it Right Demo Test Version

Welcome to the free version of WRITE IT RIGHT. The free quiz has 10 randomly selected questions from the full version.

We challenge you take the free quiz.
We have found that only 20% pass on the first try! This means that your staff who are helping your customers more than likely couldn’t pass these 10 questions.

1 / 10

Can I deviate from the itemized estimate/work order?

No you can not.

Yes, as long as it is within $10.00 of your estimate

2 / 10

When measuring the outlet temperature, where should the reading be taken at?

A average of all 3 vents

The center vent

The vent on the passenger side

The Vent at the drivers side

3 / 10

Do you have to post labor rate per hour or have it listed on your estimate and or invoice?

Yes

4 / 10

The customer drops off their vehicle after hours and use your EARLY BIRD DROP OFF.
On the early bird drop off, the customer states the water pump is leaking and request it be replaced.
Does the early bird drop off constitute authorization to perform the needed repairs?

No, the early bird drop off does not meet the requirements

Yes, the early bird drop off does meet the requirement's

5 / 10

Who is responsible for sublet repairs, if the service or product fails?

Your shop would be responsible for any item(s) being subleted.

The place of business that performed the sublet repair

6 / 10

Do I need to provide a invoice on a No Charge repair?

Yes

7 / 10

Can I charge for shop supplies generally used in the shop?

Yes

8 / 10

Who is the customer when it comes to dropping off a vehicle for repairs?

The person who is on the title or registratrion

It doesn't matter who the owner is.

The person signing the repair order for repairs.

9 / 10

Can a licensed Smog Check station sublet Smog Check Inspections?

Yes

10 / 10

When making a estimate for teardown, do you have to note the maximum time it will take to reassemble the vehicle in the event the customer doesn’t want to have the repairs performed?

Yes

Thank you for taking the free demo version of Write it Right. To view your results, please include your name and email address so that we can forward them to your email address.

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GET ‘WRITE IT RIGHT CERTIFICATION’ FOR YOUR SERVICE DRIVE TODAY!

The certification is based on 35 questions. To receive a certification, you must achieve a 100 % passing grade. A certificate is then sent acknowledging that the individual has completed the course with a 100% passing score and knowledge of the Write it Right Handbook.

For certification, you must enroll in the full Write-It-Right certification. After registering, we recommend that you download and review the handbook. You and your staff will have 6 months of unlimited access. Access the quiz from any computer, tablet, or smartphone with internet access as often as possible to complete it within 100% of your subscription time.

ENROLL TODAY! – Certification has been reduced for a limited time.